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If the plugin authentication does not start, please close and reopen Outlook.

Click OK twice to close the open dialog boxes.

If using a per-machine version of the Citrix Files for Outlook, you can locate the Plugin files at C:\Program Files (or x86)\Citrix.

If you are running a 64-bit version of Outlook, select.

Navigate to C:\Users\ \AppData\Local\Citrix\Citrix Files for Outlook and select.

After removing or if the Citrix Files for Outlook does not appear on the list, click Add….

If the box was already checked or if the authentication did not start automatically, select the Citrix Files for Outlook and click the Remove button.

If the plugin authentication does not start automatically, continue to the next steps.

On the COM Add-Ins screen, check the box next to the Citrix Files for Outlook if it is not done so already.

Click Add-ins, then Go… next to Manage COM Add-ins.